RETURN POLICY & IMPORTANT INFORMATION

Customer satisfaction is our goal at Double D Ranch. In the event that any unused apparel product does not meet your expectations, it may be returned for credit or exchange, subject to item availability and method of payment.

• PLEASE TAKE NOTE THAT WE HAVE IMPLEMENTED A NEW SYSTEM FOR PROCESSING RETURNS. 
  
• Our returns will now be processed online. Rather than receiving a return form with your shipment, you will receive a postcard with information about the new process.
  
• If you would like to initiate a return, please CLICK HERE. https://doubledranch.com/apps/returns 
• You will be redirected to our return portal that will guide you through the process.
• If you have any questions or encounter any difficulty, please contact Customer Service at Care@DDRanchwear.com.
  
• Additionally, we are pleased to announce that we now offer Checkout+.
• We offer you the option to unlock free return shipping later for the eligible items in your order by paying a small returns fee at the time of purchase. If you choose to pay this fee during purchase, there is no additional charge for shipping your item(s) back to us. If you choose not to pay this fee during your purchase, you may be subject to a higher shipping/handling fee later at the rates that we require on the date you ship your item(s) back to us for a return. 
• Please note that this service does not exempt your order from final sale or other store policies.
  
• BEFORE INITIATING A RETURN, PLEASE REVIEW THE FOLLOWING RETURN & EXCHANGE POLICIES TO DETERMINE ELIGIBILITY:
• All return, credit, and/or exchange requests must be made within 14 days of order receipt.
• Returns for online purchases are only accepted online, not at an authorized retailer or Double D Ranch location.
• All returns of hats, jewelry, belts, bags, or boots are subject to exchange or store credit only. Furniture, custom, and chain-stitched items are final sale and not eligible for return or exchange. Collection belts will be eligible for return, but vintage belts will be accepted for exchange or store credit only.
• All sale and discounted items are final sale.
  
• If the purchase you are returning came with a promotional item (e.g. a scarf, garment bag, socks, or hangers), and you do not include it with your return, the cost of that item will be deducted from your return amount.
• All returns will be credited to the original form of payment. Your credit card account will be credited upon processing of the returned item(s), and your credit should appear on your next statement. Please allow 12-14 business days for receipt and processing of your return. You will receive an email notification upon the completion of return processing.
• If an item exchange is due to a mistake on the part of Double D Ranch or issues of quality, the exchanged items will be shipped at no cost to you via Standard Ground delivery.
• Returned items for exchange will be processed, and a new order will be placed for the replacement item(s). The availability of the replacement item is not guaranteed. Please allow 10-12 business days for receipt and processing of your exchange.
• Gift recipients who return an item and do not wish to exchange will be issued a merchandise credit. You will receive an email notification upon receipt of your return provided that email address is included on your Return/Exchange form. Please allow 10-12 business days to receive and process your return and merchandise credit.
• Any item that is not in its original condition, damaged, worn, or missing embellishments may not be returned.
• Holiday Season Return & Exchange Policy
  All December purchasers or gift recipients requesting a return or exchange must do so no later than January 5. This holiday season policy excludes sale items. For questions, contact customer service at care@ddranchwear.com.

If you have any questions about your order or the return process, please contact Customer Service at 1-361-293-2394 or care@ddranchwear.com.

Please send returns and exchanges addressed to:
Double D Ranch
Attn: Online Returns
122 W. Grand Ave.
Yoakum, Texas 77995